Warranty and ElektroG Conditions
VON LOEWEN grants you with a warranty of 24 months from the date of purchase of your VON LOEWEN products. This exists additionally to the legal warranty.Within the warranty period we will correct all defects, due to material or manufacturing defects free of charge. In those cases please reach out to our Service Crew via service[at]vonloewen.com.
We will try to get in touch with you as quickly as possible and find a solution for the problem.
The warranty does not cover:
- Defects and damages due to loss, theft, fire, water, or a natural disaster
- Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
- Failure or damage caused by unjustifiable repair or modification
- Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case and/or crystal, altercation of the watchband and peeling of the plating, etc.)
- Battery, wristband, crown, or crystal/glass
- Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
The warranty does not extend by unauthorized interference of the buyer or third party.
The warranty period does not prolongue through taking use of the warranty.
Information for battery disposal
In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:
As the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:
The symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.
Pb = Battery contains more than 0.004 percent by mass of Lead
Cd = Battery contains more than 0.002 percent by mass of Cadmium
Hg = Battery contains more than 0.0005 percent by mass of Mercury.
Please pay attention to the above instructions.