1.If you would like to return something, please notify us via your customer account at "vonloewen.com". There you can look at your order and select ‘return items’. If you placed your order as a guest, you can log in via the following link using your order number and the email address: https://vonloewen.com/en/returns

2. Select the item(s) to be sent back and assign a reason for return. Subsequently, you can submit the registration form for your return.

3. Finally, please print out the return document and attach it to the package. The returns process is thus initiated and you can return your package with sufficient stamps to cover the postage to the following address:

VON LOEWEN GmbH & Co. KG
Schweinauer Str. 35
90439 Nürnberg
DEUTSCHLAND

The purchasing costs of your order will be refunded via the respective means of payment within max 14 working days. The current status of your return can be viewed by selecting the button “my returns”. If you placed your order as a guest, you will be informed about your return status via e-mail.

Conditions of return:
- Returns have to be registered and sent back within 14 days of receipt. After these 14 days we will not accept any returns.
- The items need to be returned in their original condition.